Introduction
PT Nusantara Ekso Teknologi ("Vlint," "we," "us," or "our") is committed to protecting your
privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you use our AI-powered customer service platform and related services
(collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to this
Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access
the Services.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Register for an account: Name, email address, company name, phone number,
and billing information
- Use our Services: Call recordings, chat transcripts, customer interaction
data, and CRM integration data
- Contact us: Any information you provide when you contact our support team
or sales team
- Subscribe to marketing: Email address and communication preferences
Information Collected Automatically
When you access our Services, we automatically collect certain information, including:
- Device information: IP address, browser type, operating system, device
identifiers
- Usage data: Pages visited, time spent, features used, clicks, and
navigation paths
- Performance data: API response times, error logs, and system performance
metrics
- Cookies and tracking technologies: Session data, preferences, and analytics
information
How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain Services: Process transactions, manage accounts, and
deliver AI agent functionality
- Improve our Services: Analyze usage patterns, train our AI models, and
develop new features
- Customer support: Respond to inquiries, troubleshoot issues, and provide
technical assistance
- Security and fraud prevention: Detect, prevent, and address security
incidents and fraudulent activity
- Legal compliance: Comply with applicable laws, regulations, and legal
processes
- Marketing and communications: Send product updates, newsletters, and
promotional materials (with your consent)
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following
circumstances:
- Service providers: Third-party vendors who perform services on our behalf
(e.g., cloud hosting, payment processing, analytics)
- Business transfers: In connection with a merger, acquisition, or sale of
assets
- Legal requirements: When required by law, court order, or governmental
authority
- With your consent: When you explicitly authorize us to share your
information
- Protection of rights: To protect our rights, property, safety, or that of
our users
Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for data in transit and at rest
- SOC 2 Type II, GDPR, and HIPAA compliance
- Multi-factor authentication and role-based access controls
- Regular security audits and penetration testing
- Continuous monitoring for security threats
However, no method of transmission over the internet or electronic storage is 100% secure. While
we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide the Services and fulfill the
purposes outlined in this Privacy Policy. When we no longer need your information, we securely
delete or anonymize it. Specific retention periods include:
- Account data: Retained while your account is active and for 90 days after
closure
- Call recordings and transcripts: Retained according to your subscription
plan (typically 1-7 years)
- Analytics data: Aggregated and anonymized data may be retained indefinitely
- Legal compliance: Some data may be retained longer to comply with legal
obligations
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
- Withdraw consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@vlint.ai.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of
residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses
approved by the European Commission.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect
personal information from children. If you believe we have collected information from a child,
please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by
posting the updated policy on our website and updating the "Last updated" date. Your continued
use of the Services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please
contact us:
- Email: privacy@vlint.ai
- Address: PT Nusantara Ekso Teknologi, Jakarta, Indonesia
- Phone: Available through our contact page