Last updated: January 25, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and PT Nusantara Ekso Teknologi ("Vlint," "we," "us," or "our") governing your access to and use of the Vlint platform and services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
Vlint provides AI-powered customer service automation solutions, including but not limited to:
To use our Services, you must create an account. You agree to:
You must be at least 18 years old and have the legal capacity to enter into contracts. By using our Services, you represent and warrant that you meet these requirements.
We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in fraudulent, abusive, or illegal activities.
Our Services are offered through various subscription plans as detailed on our pricing page. You agree to pay all fees associated with your selected plan.
Refunds are provided at our discretion. Monthly subscriptions are generally non-refundable. Annual subscriptions may be eligible for pro-rated refunds within the first 30 days.
You agree not to use the Services to:
You retain all rights to data you submit to the Services ("Customer Data"). You grant us a limited license to process Customer Data solely to provide the Services.
We implement industry-standard security measures to protect your data. Our data practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.
While we maintain regular backups, you are responsible for maintaining your own backups of critical data. We are not liable for data loss except as required by law.
The Services, including all technology, software, content, trademarks, and intellectual property, are owned by Vlint and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Services.
If you provide feedback, suggestions, or ideas about the Services, we may use them without obligation or compensation to you.
We strive to maintain 99.9% uptime for our Services (excluding scheduled maintenance). Enterprise customers receive additional uptime guarantees as specified in their agreements.
We perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You agree to indemnify and hold harmless Vlint from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
The Services may integrate with third-party services (e.g., CRM systems, telephony providers). Your use of third-party services is subject to their terms and conditions. We are not responsible for third-party services.
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice.
We may update these Terms from time to time. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
We may terminate your access immediately if you breach these Terms. Upon termination, your right to use the Services ceases.
Upon termination:
These Terms are governed by the laws of Indonesia, without regard to conflict of law principles.
Any disputes shall be resolved through binding arbitration in Jakarta, Indonesia, except where prohibited by law. You waive the right to participate in class actions.
Either party may seek injunctive relief in court to protect intellectual property rights.
These Terms, together with our Privacy Policy and any supplemental agreements, constitute the entire agreement between you and Vlint.
If any provision is found unenforceable, the remaining provisions remain in effect.
Our failure to enforce any right or provision does not constitute a waiver of that right.
You may not assign these Terms without our consent. We may assign these Terms without restriction.
We are not liable for delays or failures caused by circumstances beyond our reasonable control.
For questions about these Terms, please contact us:
You agree to comply with all applicable export and import laws and regulations. You will not use the Services in violation of any trade sanctions or embargoes.
If you are a government entity, the Services are "Commercial Items" as defined in applicable regulations, and your use is subject to these commercial Terms.
BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.