Enterprise-Grade

Security & Compliance

Your data security is our top priority. We maintain enterprise-grade security practices and industry-leading compliance certifications.

SOC 2

Type II Certified

GDPR

Compliant

HIPAA

Compliant

ISO 27001

Certified

End-to-End Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your call recordings, transcripts, and customer data are encrypted with unique keys.

Infrastructure Security

We use enterprise-grade cloud infrastructure with multi-region redundancy, DDoS protection, and 99.99% uptime SLA. Regular security audits ensure our infrastructure remains secure.

Access Controls

Role-based access control (RBAC), multi-factor authentication (MFA), and single sign-on (SSO) ensure only authorized users can access your data.

Continuous Monitoring

24/7 security monitoring, automated threat detection, and real-time alerting protect against unauthorized access and security incidents.

Data Protection Practices

Data Encryption

We employ state-of-the-art encryption protocols to protect your data:

  • In Transit: TLS 1.3 with perfect forward secrecy for all API communications
  • At Rest: AES-256 encryption for all stored data, including databases and file storage
  • Key Management: Hardware security modules (HSMs) for cryptographic key generation and storage
  • End-to-End: Optional client-side encryption for the most sensitive data

Network Security

Our network architecture is designed with security as the foundation:

  • Virtual Private Cloud (VPC) isolation for customer workloads
  • Web Application Firewall (WAF) with DDoS protection
  • Intrusion detection and prevention systems (IDS/IPS)
  • Regular penetration testing by third-party security firms
  • Network segmentation and microsegmentation

Application Security

We follow secure development lifecycle (SDLC) best practices:

  • Secure coding standards and code review requirements
  • Automated security scanning in CI/CD pipelines
  • Regular dependency updates and vulnerability patching
  • Input validation and output encoding to prevent injection attacks
  • Security testing before every production deployment

Compliance & Certifications

SOC 2 Type II

We maintain SOC 2 Type II certification, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy. Our annual audits are conducted by independent third-party auditors.

GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR). We provide data processing agreements (DPAs), honor data subject rights, and implement privacy by design principles.

HIPAA Compliance

For healthcare customers, we offer HIPAA-compliant infrastructure with Business Associate Agreements (BAAs). Protected Health Information (PHI) is handled with additional safeguards and access controls.

ISO 27001

Our Information Security Management System (ISMS) is certified to ISO 27001 standards, ensuring comprehensive information security controls across our organization.

Incident Response

We maintain a comprehensive incident response plan:

  • Detection: 24/7 security monitoring and automated alerting
  • Response: Dedicated security team with defined escalation procedures
  • Mitigation: Rapid containment and remediation protocols
  • Communication: Timely notification to affected customers as required by law
  • Post-Incident: Root cause analysis and preventive measures implementation

Employee Security

Our team members undergo rigorous security training:

  • Background checks for all employees with data access
  • Annual security awareness training and phishing simulations
  • Principle of least privilege for system access
  • Mandatory security acknowledgments and policy acceptance
  • Secure device management and endpoint protection

Business Continuity

We ensure service availability and data durability through:

  • Multi-region data replication with automated failover
  • Regular backup testing and disaster recovery drills
  • Point-in-time recovery capabilities
  • 99.99% uptime SLA with financial guarantees
  • Documented business continuity and disaster recovery plans

Third-Party Security

We carefully vet all vendors and service providers:

  • Security questionnaires and compliance verification
  • Data processing agreements with strict security requirements
  • Regular vendor security reviews and audits
  • Minimal data sharing principle
  • Contractual security and confidentiality obligations

Security Updates

We continuously improve our security posture:

  • Regular security assessments and audits
  • Participation in bug bounty programs
  • Proactive threat intelligence monitoring
  • Quarterly security review meetings
  • Transparent security advisories for customers

Report a Security Issue

If you discover a security vulnerability, please report it to us responsibly:

  • Email: security@vlint.ai
  • PGP Key: Available upon request
  • Response Time: We acknowledge reports within 24 hours

We appreciate the security research community's help in keeping Vlint and our customers safe.

Questions?

For security-related inquiries or to request our latest security documentation, please contact our security team at security@vlint.ai.